Positive Reviews
positive:
Ideal venue for celebrating special events.
A lot of honeymoons, birthdays, and other special occasions have been celebrated in this hotel. The staff is thoughtful enough to surprise you with cards, chocolates, small cakes, and other kids. Sometimes, the little things really count.
positive:
Amazing spa with excellent services.
The spa offers a wide range of treatments that will surely take your fancy. You will surely feel revitalised with each massage or makeover. The highly trained staff only uses the finest products to please you. In addition, the views from the café will calm your senses. The afternoon tea deserves a special mention for being delectable.
positive:
Tranquil and lovely environment.
The rural setting of the MacDonald Craxton Wood allows you to have more privacy and peace compared to the establishments located near the crowded areas. You can sleep undisturbed at night. All of the noise from the inside and outside the hotel is properly isolated.
Negative Reviews
negative:
Restaurant service is a bit slow.
The food is tasty and presented well. However, the service is a bit slow sometimes. You have to wait for more than 20 minutes to have your food. There are also times when you are given portions of food that are smaller than usual.
negative:
Minor issues with the heating system.
The heating system looks old. Sometimes, it does not work well. If you happen to use the heating system and it breaks down, notify the staff. Someone will be sent to deal with the problem shortly.
negative:
Strange smells at times.
The hotel has actually a close proximity to a sewage plant. Each time the waste is disposed, the smell somehow reaches the establishment. If you encounter this situation, you can ask for extra air fresheners. Better yet, ask to be transferred to another room.