Positive Reviews
positive:
Great downtown location
Guests really liked the location of the hotel, right in the heart of Lynchburg. They found that they could even walk to some of the historical sites they wanted to visit and also appreciated having so many restaurants and practical amenities nearby.
positive:
Remarkably quiet
A number of guests remarked that, despite being in such a great central location, their rooms were actually pretty quiet. They felt that the hotel must have installed good soundproof windows.
positive:
Rooms very spacious
Guests were clearly surprised by the size of their rooms. They believed that they were bigger than is typical of this hotel category, and they definably enjoyed the luxury of all the extra space.
Negative Reviews
negative:
Poor customer service
Going by the reviews, it seems the majority of recent guests were not at all impressed with the staff at this hotel. They describe them as being preoccupied with their own affairs, and only indirectly attending to their guest’s needs. Guests definitely felt that they were not being heard.
negative:
Uncomfortable beds
There were an unusually high number of complaints about the beds. Guests reported various problems with them, form saying the mattresses sagged to saying that they were too hard, but whatever the specific complaints were, there were quite a number of them.
negative:
No complimentary breakfast
There seemed to be a lot of confusion surrounding the breakfast. Many guests arrived with the understanding that they would be able to enjoy a complimentary hot breakfast, as one des at many other Holiday Inn’s. They were disappointed to discover that this particular hotel does not provide this.