Hotel Wyndham Garden Houston Willowbrook (Houston, USA)

There were many instances of feedback from guests who needed to rely on the hotel to get group rates or host special events on the premises. They reported that the employees dedicated to handling those requirements were extremely attentive, and that they would not hesitate using this property for such needs again.

Guests reported that the front desk workers at this hotel were very prompt when providing assistance, including when they had to resolve issues. That caused them to think that the service they received here was a highlight of their stays.

Guests were generally pleased by the size and layout of their rooms. They thought both of them were very welcoming and that they contributed to the comfort experienced during their stays.

Guests were not happy about the fact that breakfast here is not complimentary, so it has to be purchased for an extra charge. Also, guests thought they would have received a better value if the breakfast were included.

Guests reported problems with their air conditioners that often caused the rooms to get stuffy. Sometimes the units cycled on and off at random times, and there were also issues with the air conditioners leaking onto the carpet below.

Guests reported that this hotel is going through a long-term renovation project. Although things are being conducted so that the hotel can remain open, guests said the process sometimes caused annoying noises and odours.