Hotel Staybridge Suites Houston Willowbrook - Hwy 249 (Houston, USA)

Guests frequently describe the rooms as very clean, spacious, and comfortable, with freshly remodelled and well equipped kitchens. Families, groups of friends, and business travellers all love the "home-like" suite layout. Everyone loves the free laundry machines, too, which are available on all three floors of the hotel.

Guests are generally happy to report a warm welcome from the front desk personnel, often commenting on their thoughtful and professional customer service. Most guests also give the complimentary breakfast high marks for variety, while the evening reception hosts receive praise for their excellent hospitality skills.

Because it is some distance from downtown Houston, the hotel seems to be most popular with business travellers and guests visiting family in the surrounding neighbourhood. It is, however, very close to a mall and lots of restaurants, and easily accessible from the highway.

Though many guests find the rooms quiet enough to relax in, a small number of guests have been troubled by noise issues; their neighbours, highway traffic, and the air conditioning are the most frequently reported sources.

Some guests have found the free Wi-Fi too poky for their purposes, while others have been frustrated by a slow response to reported room maintenance concerns or a long wait for the elevator.

Reviews of the staff are generally positive; however, some guests have been disappointed by an indifferent or even impolite staff member at the front desk. Others wish for greater recognition of their status in the chain's loyalty program.