Positive Reviews
positive:
Enjoy good service.
Guests say that the staff here is friendly and helpful, and that the front desk can help out with a range of enquiries, from airport transport to local area information and room queries. Even when busy, staff members seem to try their best to provide a personal service to all guests.
positive:
Good location close to all major transport links.
For a cheap overnight airport stay, this hotel is ideal, since it's right on the edge of the sprawling Dallas-Fort Worth Airport site. Plus, it's just off a major highway intersection, providing easy access to Dallas in one direction, and Fort Worth in the other. If you have time for some leisure, the local golf clubs and museums are worth a visit too.
positive:
Free airport transfers.
Getting to and from the airport couldn't be easier, with free shuttles ready to whisk you from one check-in desk to another. Not only is it a fast, efficient service, but you can sit back and relax, leaving the airport navigation to one of the professional, friendly drivers.
Negative Reviews
negative:
Lots of repairs needed.
It's fair to say that this hotel has seen better days, and it's now at a stage where numerous amenities need repairing or replacing. Guest have complained about things like TVs and heating not working very well, or facilities like the pool being closed because of maintenance issues.
negative:
The housekeeping seems a bit chaotic.
Some guests say they were missing basics like towels in the bathroom upon arrival, while others say that housekeeping didn't come regularly during their stay. You may have to call down to the front desk to get some service. Other issues, like bugs in the room, have also been mentioned.
negative:
Some problems with deposits.
Apparently, the hotel asks guests to pay a deposit upon arrival, which is returned at the end of your stay. However, some guests have had problems in getting their deposit back straight away, or have faced lengthy queues at check-out because of it.