Positive Reviews
positive:
Breathtaking views of Detroit River and skyline
The Detroit River is known for being visually arresting, and guests noted that they are able to marvel at the sight of it more from this hotel. All rooms feature stunning views of the river, and as well as the Detroit Skyline. There's also a luxurious pool on the deck, also overlooking the river, which guests can take advantage of.
positive:
Many attractions are nearby!
According to guests, there is a riverfront walkway nearby that easily leads to a popular Windsor casino. There is also a small arts gallery, arts centre, and a museum behind the hotel. Thus, you will not run out of nearby attractions to visit when staying here.
positive:
Well-performing and informative staff
Guests speak highly about the exceptional service of this hotel. Staff is genuinely friendly, and will go above and beyond to accommodate guests’ request. You can ask any questions at the front desk, and can rest assured that you’ll be informed thoroughly.
Negative Reviews
negative:
Difficult parking
Aside from the fact that the parking space is about a 15-minute walk from the hotel, guests are disappointed that there's an additional fee in using this facility. Moreover, going to the garage feels like passing through a maze as many of the guests have commented. They also felt that the parking spaces are sketchy at night.
negative:
Many extra charges!
According to guests, there are some hidden charges they have availed without their knowledge, such as bottled waters and international calls. You can ask the front desk by calling before using any product or service in the hotel.
negative:
Stained carpets and chipped paints
Many guests complained that the carpeting at the hallways and individual guest rooms are old and stained. Furthermore, some rooms have walls that have chipped paints, or curtains which obviously needs washing.