Positive Reviews
positive:
Great location, close to the city centre.
The hotel is ideally situated in the centre of Sunderland. Guest are easily able to explore all that this area has to offer. A number of notable attraction and interesting activities can easily be reached within walking distance, and for attractions a bit
positive:
Friendly staff means excellent service.
The hotel staff are extremely friendly and helpful. They bring a warm and welcoming presence to the establishment as soon as guests arrive. The staff members are ready to assist guest with any requests that might arise. Not only this, but they are profess
positive:
Budget friendly hotel pleasantly surprises.
Many guests have expressed being pleasantly surprised at the quality of their stay, with regards to larger than average rooms, extremely comfortable beds, excellent service with friendly service. It seems as though one truly gets value for money at the Su
Negative Reviews
negative:
Central location comes with the possibility of noise.
The hotel is situated very close to the city centre and of course this comes with a certain degree of noise from the busy surrounding streets. The hotel has stated this on their website in order to notify guests of this before they make their booking. Gue
negative:
Poor responses to complaints.
The hotel's management fails to adequately deal with guest grievances. guest have reported waiting months for answers while the hotel 'investigates' the reported issues.
negative:
Not enough parking for all guests.
The hotel has ten parking spaces which are available on a first come first serve basis. Guest who are unable to park their cars in this lot, can park in the additional parking nearby at Bridges Shopping Centre, for which they themselves will have to cover