Positive Reviews
positive:
Excellent shopping location.
For guests visiting Houston interested in shopping for exclusive items, the Westin Oaks Hotel provides a great base. As part of the Galleria Shopping Complex, the hotel provides easy access to over three hundred exclusive shops and restaurants where one can find almost any item imaginable.
positive:
Exclusive upgrade options.
The hotel provides standard rooms of a high quality and all featuring a good selection of amenities. Standard rooms include flat screen television with cable access, Wi-Fi connectivity and balconies. Suites also offer separate living areas and treadmills or exercise bicycles. Upgrade options include access to club offers, in-room spa treatments and other exclusive offers.
positive:
Pleasing general hotel amenities.
Westin Oaks Hotel ensures a pleasant stay with a number of general hotel amenities on offer. The hotel features a 24-hour front desk with free Wi-Fi in the lobby area, a full-service business center and twelve individual meeting/conference rooms, a restaurant, coffee bar, fitness center and rooftop heated pool.
Negative Reviews
negative:
No free Wi-Fi in rooms.
Standard hotel rooms at the Westin Oaks do not come with free Wi-Fi connectivity. This is not to say that Wi-Fi is not accessible in hotel rooms (as opposed to just in the lobby), but there is an additional charge for this service.
negative:
Traffic and parking issues.
As part of the Galleria Shopping Complex, access to the hotel via motor vehicle can be quite difficult, particularly on weekends as traffic congestion issues are quite considerable. To further exacerbate the issue, the hotel only offers valet parking which comes at a fee, the free parking is not near the hotel and is easily congested.
negative:
Poor sound insulation.
Standard hotel rooms suffer from poor wall insulation and it is quite easy to hear the activities in neighboring rooms as well as hallways and outside areas.