Hotel Hyatt Place Houston Galleria (Houston, USA)

Even travellers accustomed to superior service standards find the kind-hearted approach of personnel here a delight. Guests make frequent mention of the hospitality shown them from the outset by staff across departments. Their willingness to go the extra mile to accommodate requests is oft-acknowledged by appreciative patrons.

Thoroughly modernised to include everything the contemporary traveller requires to feel comfortable, accommodations in this newly-built property are much loved. Reviewers rave about the immaculately clean spaces, the silent air-con, the lightening-fast Wi-Fi, the stunning city views and the high-end mattresses which ensure an amazing night's sleep.

This hotel's prime location promises something to appease everyone. Business travellers love the effortless access into the city; tourists love the array of nearby attractions and the safe surrounds in which to stroll; families love the attached Galleria Mall, which abounds with eating, shopping and entertainment options.

Otherwise great stays are blighted by mandatory valet parking. With no self-parking option, guests feel put upon by the expensive and unadvertised system. To exacerbate matters, numerous visitors have had trouble locating the valets of a morning, and have been late for arrangements as a result.

Negative comments pertaining to this new property are exceptionally rare. A flurry of negative reviews suggest some initial teething problems were had with breakfast service—unreplenished items, uncleared tables and chaotic service—however, more recent positive reviews to the contrary suggest these issues are being addressed.