Positive Reviews
positive:
Convenient and central location
Westin Denver Downtown is among the best in Denver, in terms of location. Even professional baseball teams have stayed at this property. You can even opt to walk going to Colorado State Capitol Building, Coors Field, and United States Mint. In addition, the staff can make itineraries so you can explore the city efficiently.
positive:
Staffs are thoughtful and friendly
The staff takes hospitality to the next level. They pay close attention to detail such as your birthday and remember all of your preferences. Small gifts, greeting cards, and handwritten notes are waiting at your room. Moreover, the employees never fail to smile at you each time you see them.
positive:
Rooftop pool is amazing
The outdoor swimming pool is situated at the rooftop of the building. Wonderful and panoramic views of city can be seen as you relax or swim in the pool area.
Negative Reviews
negative:
Delays when checking-in can happen
There are times when the front desk staff has difficulties in confirming your booking. There are also times when the rooms are not prepared upon your arrival. Due to these, you have to wait for 15-30 minutes to check in. However, the staff treats you politely while you wait.
negative:
Lifts move slowly
The elevators have good sizes and are extremely clean. However, they seem to move slowly. You have to be patient most of the time. You don't have to worry about your big bags since the staff is always ready to help.
negative:
Rates are a bit expensive
You have to pay many extra charges for your stay to be more comfortable. You have to pay for additional satellite channels, Wi-Fi, and even local telephone calls. The rates are a bit high compared to the usual four-star hotels. However, you will realize later on that everything you paid for is worth it.