Positive Reviews
positive:
Location, location, location
Guests appreciate the hotel's central location, noting that the 16th Street Mall ia a block away and, once there, you can catch a free bus to more distant attractions such as the Downtown Aquarium. Coors Field is about 8 blocks away, and the Blake Street Entertainment District is also within walking distance.
positive:
A clean, comfortable "home away from home"
Most guests find the rooms to be spotlessly clean and spacious, with modern furnishings and bathrooms. Families and guests staying longer than a day or two appreciate the convenience of the full kitchens, and many rate the beds as exceptionally comfortable as well. Some were delighted to see the Rocky Mountains from their top floor rooms. Many enjoy relaxing by the fire pit on the 8th floor patio as well.
positive:
Friendly, knowledgeable staff
The front desk staff have received many rave reviews for their friendly, informative, and professional customer service, with guests often noting that they are pleased to recommend restaurants, provide clear directions, and go "the extra mile" to resolve any issues.
Negative Reviews
negative:
There's no pool..
A few guests were disappointed to find that the hotel does not offer a pool, and some also wished for a bit more seating in the outdoor patio area.
negative:
Technical difficulties..
A few guests found the complimentary Wi-Fi too unreliable or slow for their purposes, while others were bothered by noisy air conditioning or kitchen appliances.
negative:
Nobody's perfect..
Though most guests described their rooms as very clean, a few guests had housekeeping oversights to report. Some felt that they could be more generous in refilling the complimentary toiletries.