Positive Reviews
positive:
Impeccable service
The service from staff at the Ritz-Carlton Dallas is said to be a cut above. The team go above and beyond the call of duty to make guests feel like royalty. Attention to detail is excellent and if that's not enough to make you feel special, riding around in the chauffeur driven Rolls Royce Ghost (complimentary, on a first-come, first-served basis) will do.
positive:
Great option for fitness fanatics
The hotel is a great choice for the fitness-minded. There is a well-equipped gym, pool and classes are held regularly in all manner of disciplines. The spa is praised by nearly all, and there is a knowledgable spa concierge on hand to advise even the most experienced of spa-goers.
positive:
Spacious, well-equipped rooms
Rooms are spacious and full of light, with all the modern conveniences you would expect from a five-star hotel. En-suites feature both bath and rainfall showers, Nespresso machines are supplied, complimentary bottled water, robes and slippers and luxury toiletries, and most rooms boast city views.
Negative Reviews
negative:
Busy in peak season
The hotel can get busy during peak season and the availability of some facilities can be affected. Previous guests have suggested that the pool can be too packed to use at times, and loungers are few and far between.
negative:
Some minor quibbles
Guests have noted several minor quibbles which, while unlikely to detract from the overall enjoyment of your stay, may cause annoyance when rates are so high. Small room issues such as missing bath plugs, holey towels and late turn-down services are the points mentioned most frequently.
negative:
Expensive parking
There is no self-parking available so, while valet parking is undoubtedly convenient, those who prefer to park themselves will be disappointed. The parking itself is also expensive, with a daily fee.