Positive Reviews
positive:
Great location for Randwick
With various dining options and shops within just a few minutes on foot, the hotel's location was seen as ideal for those wanting to stay in Randwick. Further afield, the property is also just 15 minutes away by car from the city centre of Sydney.
positive:
Helpful and courteous front desk staff
Although their availability was criticised at times, the front desk personnel have been a highlight for most former visitors of the accommodation. The service delivered was often regarded as polite, friendly and helpful.
positive:
Comfortable beds in spacious rooms
Whilst their condition was not the most highly regarded overall, the hotel's rooms were complimented in certain areas by some previous guests. It has been noted that the rooms are spacious in general, and the beds were described as comfy for the most part.
Negative Reviews
negative:
Cleanliness lacking in attention
The cleanliness standards of the accommodation were condemned by a sizeable amount of past visitors. Problems such as mould on the walls, dust and stained sheets have all been mentioned on more than one occasion in relation to the hygiene levels of the rooms.
negative:
Poor quality Wi-Fi
A consistent negative attribute associated with the hotel relates to the Wi-Fi service it provides. Although it is supplied free of charge, the wireless Internet was regularly said by previous guests to be painfully slow in completing tasks.
negative:
Street noise can be an issue
Based on the sentiments of numerous former visitors, noise from the street can prove to be bothersome when staying at the accommodation. Understandably, this was more of a problem for rooms that directly faced the street.