Hotel Tempe Phoenix Airport InnSuites at the Mall (Tempe, USA)

This hotel is well located for those travelling on business, and near to interesting family activities. For business travellers whose partners are angling for an invite to come along there is a shopping mall opposite, and restaurants nearby: subject to request and availability the family four-legged pet can come too! Although within 10 minutes' travel the hotel is not next to the airport. The reception staff welcome travellers in a friendly manner. .

The maintenance crew respond quickly to any problems, and the reception and waiting staff are friendly, professional and polite. Rooms were found to be very comfortable and clean, and the swimming pool, although not big, is enjoyable. .

The breakfast, included in the room rate, is enjoyable as is the social evening held in PJ's Cafe. There is a limited room service available too. Guests found the price, in general, to be excellent value. .

House keeping was not well performed, with intermittent visits,and the tasks not always completed. A number of items in the hotel appeared to be non-compliant with ADA requirements. .

The lack of an elevator is a concern to some guests, and the staff seem unwilling or unable to carry cases for those who need help. It was felt that some of the reception staff need customer service training. There is some noise intruding from the freeway, but it is not over intrusive.

The furniture is in need of updating. All in all this hotel would appeal to business travelers due to its location, and perhaps could do with a little sprucing up, and housekeeping efficiency. .