Positive Reviews
positive:
Well-equipped rooms tailored for long stays
Guests on extended stays were delighted that the rooms contained fully-equipped kitchenettes, where they could easily prepare meals. Many reviewers said their rooms weren't anything fancy but were usually suitably clean, comfy and spacious. Several visitors noted the property was fairly tranquil given the proximity of the freeway. Travellers looking to save money welcomed the wallet-friendly room prices and often felt they got fair value for money.
positive:
Handy location near airport and shopping malls
Air passengers using Minneapolis - Saint Paul International Airport often commented that the location of this hotel suited them well as the terminal was just a short drive away. Moreover, guests liked the way they were within easy driving distance of the USA's largest shopping mall boasting big brand retailers. The free parking appealed to drivers, who also said it was easy to reach golf courses, universities, sports arenas, healthcare facilities and downtown Minneapolis. Moreover, there were bus stops and several restaurants nearby.
positive:
Good customer care
The friendly, obliging and efficient members of staff were reportedly a pleasure to deal with and offered a swift check-in. Animal lovers appreciated the pet-friendly policy.
Negative Reviews
negative:
Unpleasant smells reported
There were occasional reports of pet smells and lingering smoky odours in some of the rooms despite the property's' smoke-free policy.
negative:
Free breakfast had some critics
For some reviewers, the simple grab-and-go breakfast of coffee, fruit and muffins failed to make the grade because there were limited menu options.
negative:
Maintenance and cleanliness grumbles
Several critics wished the free housekeeping service could have been offered more frequently. There were also complaints over cleanliness and maintenance issues in certain rooms. These included bathrooms and kitchen utensils that could have been more comprehensively cleaned, stained bedding, leftover litter, outdated decor, tired-looking items of furniture and clogged drains.