Positive Reviews
positive:
Outstanding and helpful staffs
You just can't complain about the staff. All members greet you each time you see them. The employees will go the extra mile to help you. Moreover, there are even certain workers who will go out to the stores to bring you what you need.
positive:
Considerate management ensures a comfortable stay
Arriving at Suburban Extended Stay of Hampton later or earlier than expected will not be a problem. If you arrive earlier than scheduled, the staff prepares your room right away and lets you check-in without extra charges.
positive:
Beds are extremely comfortable and cozy
The beds cannot be more comfortable. Have a worry-free sleep because there are no unwanted sounds. The sheets are soft to the skin. Even the pillows are fluffy, which make your stay more pleasant.
Negative Reviews
negative:
Housekeeping have certain lapses
Upon arriving at the room, some previous guests forget things in the rooms and the housekeepers seem to miss these. At rare cases, guests reported seeing some undergarments under the beds, and trash in the drawers. However, the management is very apologetic about this and your room will be cleaned again in no time.
negative:
Ants and bugs may be present at the rooms
You can see a trail of ants near the kitchen. You must also be aware of the presence of a few bed bugs. Thus, you are advised to closely inspect your rooms upon arrival. If you see any insects, call the staff. They will spray insect repellants right away.
negative:
Issuance of towels is not regular
The towels are not provided to you regularly. According to the hotel's policy, you have to go to the front desk each time you need towel replacements. Moreover, the towels are not that thick. For more convenience, you can bring your own towel.