Hotel Embassy Suites by Hilton Hampton Convention Center (Hampton, USA)

The reception, housekeeping, and wait staff have received many positive reviews for their friendly and professional customer service. Guests often comment on their smiling faces and cheerful, efficient response to any issues.

The complimentary breakfast buffet gets rave reviews, with guests often commenting that its impressive variety of hot and cold options includes made-to-order omelets. Many guests also look forward to the daily Manager's Reception, which generously includes alcoholic beverages and a variety of tasty snacks.

The rooms are widely described as clean, spacious, and comfortable. Many guests report a great night's sleep in a cozy bed, ready for a full day of work or fun. Popular nearby destinations for leisure travelers include Virginia Beach, Busch Gardens, and Colonial Williamsburg, all about 20 to 30 minutes away. The location is also exceptionally convenient for shows or events at the Hampton Coliseum and Hampton Roads Convention Center.

The Embassy Suites Hampton Roads is popular with young families and sports teams, and so some adults find the smallish pool quickly becomes too crowded with kids, and that the 'adult-only' swimming hours are not very strictly enforced.

Several guests had housekeeping oversights to report. Improperly laundered linens seem to be the most frequently reported issue, though some were also dissatisfied with the condition of the bathrooms. A few had plumbing trouble and were further dismayed by the wait for maintenance.

Though the reviews of the staff are largely positive, several guests had unfortunate experiences at the front desk or at the breakfast, ranging from long waits to indifferent or even impolite responses to their issues.