Positive Reviews
positive:
Good for a quick stay
Guests like the Springhill Suites Lake Charles in Lake Charles, USA, for a quick overnight stay when they pass through the area on their way to Nevada. They find it convenient as the hotel has easy access from the interstate. It is also close to a shopping center which offers many dining options.
positive:
Professional staff
Many guests say that the staff members could not be more professional, polite and helpful. They say that the hotel is pleasing to the eye and nicely decorated. The presence of a bar is a plus. Most guests call the hotel a facility on the high end of a budget and good value for money.
positive:
Modern suites; lovely pool
The suites are modern, spacious and clean. Guests find the beds amazingly comfortable. They say they also love the amenities of the fridge, microwave and the couch with the pull out bed. Guests traveling with kids especially loved the indoor pool.
Negative Reviews
negative:
Noise from traffic
It is noisy as it is backed up by the interstate. They say they could not sleep until the traffic subsided, which was not until the wee hours of the morning. They say they would not recommend the hotel for guests who are tired and looking for a restful night’s sleep.
negative:
Musty smells; no hot water
The suites have a heavy musty smell. Though two humidifiers worked through the night, guests say that it did not make a dent in the odor. Guests say that after they unpacked and got ready for a shower they found that it did not have hot water supply.
negative:
Bed and bathroom issues
Guests had problems with bed springs which broke when they sat on the edge. They say that the bathroom counter had a film of dust and the shower door would not stay shut.