Positive Reviews
positive:
Popular waterside location off the freeway
This contemporary chain motel’s position beside the Contraband Bayou in Lake Charles, southern Louisiana, appealed to reviewers, who welcomed the proximity of a big shopping mall and highway I-210. Moreover, there were conveniences like gas stations and dining options in the vicinity. Drivers loved the free parking and said it was easy to reach downtown Lake Charles with its railroad station plus area museums, casinos, industrial zones and academic institutions.
positive:
Praise for simple but affordable rooms
Reviewers praised the way the spacious rooms included modern features like wood-effect flooring, flat-screen TVs, microwaves and mini-fridges as standard. Many remarked that the rooms were nothing fancy but managed to be more than sufficiently clean and comfortable for a stopover. Those looking to spend less said they got fair value for money thanks to the usually competitive room rates.
positive:
Thumbs up for shared facilities
Guests said the seasonal outdoor swimming pool was a plus and many also enjoyed the boardwalk down by the bayou, perfect for a pleasant waterside stroll. The free Wi-Fi was another bonus.
Negative Reviews
negative:
Mixed feelings about customer service
Travelers were divided about the customer service. While many praised personnel for being friendly and professional, others said they encountered sometimes chaotic service or claimed complaint handling procedures could have been improved.
negative:
Claims of drawbacks in several rooms
Trash leftover from previous occupants, bedroom floors that could have been more vigorously cleaned, sporadic housekeeping visits and bathrooms showing signs of wear and tear were among the maintenance and cleanliness issues that displeased critics in certain rooms. Others wished there had been additional amenities provided in their rooms such as shampoo and coffee-makers.
negative:
Irritating noises detected
Light sleepers commented that background noise from the nearby freeway was occasionally audible in some rooms facing the road.