Hotel Sonesta Select Birmingham Colonnade (Birmingham, USA)

Guests agreed that the staff members were very skilled in knowing how to give memorable service. They said the employees had cheerful attitudes and that they genuinely seemed to care, especially when going out of their way to accommodate needs.

Guests were very pleased by the level of cleanliness that characterised their rooms. They only rarely found cleanliness faults of any sort, and even those were minor. The tidiness was one thing that caused guests to consider this property a very reliable choice.

Guests consistently gave feedback to say how they appreciated the location of this property. They remarked how it's close to the interstate and situated so it's simple to get to most of the area's main attractions by car.

Although there are points of interest close enough to reach on foot, guests said it was impossible to get to them by walking. That's because they reported a lack of footpaths, and said it would have not been safe to walk regardless, because doing so meant crossing several lanes of traffic.

This hotel is built within an industrial estate and guests often said they had difficulty finding it due to a lack of signage. Even when guests were being assisted by GPS devices, they still struggled to find their way.

Guests were disappointed that the hotel does not offer a complimentary breakfast. They frequently thought it should come with the room, considering the prices they'd paid, and they mentioned that the food the hotel does offer is too expensive.