Hotel Sonesta ES Suites New Orleans Convention Center (New Orleans, USA)

The hotel staff at Residence Inn New Orleans Downtown has a reputation for providing a high level of customer service. Past guests report that all staff, including the front desk, valet parking team, cooks and servers, and housekeepers, is professional, friendly, and willing to help.

Many guests find the hotel to be situated in a convenient location. Business travelers are just five blocks from the Ernest N. Morial Convention Center; sports fans are a mile from the Mercedes-Benz Superdome and Smoothie King Center; and tourists are close to the National WWII Museum, Louisiana Children's Museum, and more.

According to reports, the hotel's suites are spacious and comfortable._x000D_ Guests are particularly fond of the in-suite kitchen, workspace, and separated_x000D_ living and sleeping spaces.

Residence Inn New Orleans Downtown offers a valet parking service but no self-parking option. Some guests find the valet service to be on the expensive side, choosing instead to find less expensive public parking nearby.

While many guests enjoy a comfortable stay, others report that the hotel's beds are not as comfortable as they would like, making it difficult to enjoy a quality night of sleep. The same criticism has been leveled at pull-out sofa beds, which can be found in some suites.

While many find the hotel to be conveniently positioned, others are disappointed that the property isn't closer to the French Quarter. The famed Bourbon Street is approximately 30 minutes away on foot, a walk that proves too much for some visitors.