Hotel Sheraton Santo Domingo (Santo Domingo, Dominican Republic)

Guests agree the facilities around the hotel are excellent. Reviewers say the pool area is relaxing and picturesque, the gym is well-equipped and maintained, and general décor around the hotel is appealing. The lobby in particular is regarded as very welcoming, with many guests highlighting this feature.

Most reviewers mention the service at the hotel, commenting that it is efficient and warm. Staff are knowledgeable about the area, attentive and polite, according to reports.

The on-site restaurant reportedly serves delicious dishes at all times of day, with past guests commending breakfast, lunch and dinner at the hotel. The compliments extend to room service, which guests agree is excellent.

Some cost concerns A number of guests felt the hotel in general was overpriced. Many thought their room should have been more impressive for the price they paid, while others mention specific services such as the café, where menu items were too expensive.

Some reviewers were unhappy with the fact that Wi-Fi is not available free of charge in rooms - only in public areas. Many feel it is too much to charge for Wi-Fi, while others say it was unusually expensive.

A small number of guests, most of whom mention their concerns about the cost of their accommodation, felt the hotel was not of the same value as others in the area. Some who have travelled a little in Santo Domingo say they have paid less and received more at other locations.