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    Hotel Sheraton Puerto Rico Resort & Casino (San Juan, Puerto Rico)

    Hotel Sheraton Puerto Rico Resort & Casino (San Juan, Puerto Rico)

    About Sheraton Puerto Rico Resort & Casino

    Sheraton Puerto Rico & Casino offers spectacular views facing the Bay of San Juan, and is adjacent to the Convention Center. This four diamond hotel features three on-site restaurants, a casino with 500 slots and 16 table games, and a spa. Rooms at Sheraton Puerto Rico & Casino feature floor-to-ceiling windows, a flat-screen TV, workspace including a large desk, and signature Sheraton Sweet Sleeper beds. The hotel features a 24-hour fitness studio, space for meetings and events, free wireless internet access in public areas, laundry services, 24-hour security and babysitting services. There are three dining venues in the hotel: modern cuisine at Choices, drinks and snacks at District Bar, and meals, snacks and drinks with a view at the Pool Bar & Grille. A complimentary breakfast buffet is served daily in the Club Lounge. Historic Old St Juan is minutes from the hotel, as is the international airport.

    Top amenities

    • WiFi in lobby
    • Free WiFi
    • Pool
    • Spa
    • Parking
    • Pets
    • A/C
    • Restaurant
    • Hotel bar
    • Gym

    Rating overview

    8.7
    trivago Rating Index® based on 11033  reviews from:
    • Hotels.com(8.6/10),
    • Agoda(8.1/10)
    • LocationFair  7.3 / 10
    • RoomsVery good  8.3 / 10
    • ServiceGood  7.7 / 10

    Positive Reviews

    positive:

    Friendly, hospitable service

    Almost every reviewer mentions the exceptional service they experienced at this hotel. Staff are credited with being efficient, welcoming and knowledgeable about the surrounding area. Several guests say the service was a highlight of their stay.

    positive:

    Excellent facilities

    Many past guests of this hotel particularly enjoyed the pool area, saying the pool itself was clean, relaxing and an ideal temperature. According to reports, the view from this part of the hotel - and from rooms with windows facing the same way - is very picturesque. Guests also comment on the fitness center and casino, saying it was great to have access to these facilities.

    positive:

    Spacious, well laid-out rooms

    The majority of guests were very pleased with their room. Comments range from compliments on the décor and layout to the ample amount of space and inclusion of useful amenities. According to reports, the standard of cleanliness here is high.


    Negative Reviews

    negative:

    Breakfast and parking not included

    The fact that breakfast and parking come at an additional cost was unwelcome for some guests, who were either unaware of this when booking, or found the extra charge too high.

    negative:

    A pricey option

    Several reviewers say they felt the hotel was too expensive. Most of those guests enjoyed their stay, but some say the value for money was very poor.

    negative:

    Reception can be very busy

    A surprising number of reviewers say they waited longer than they would have liked at reception when checking in or simply bringing queries to the staff. A few say they found staff to be unpleasant and rude, though these reports are rare.


    All amenities

    Wellness / Spa
    1. Beauty salon
    2. Steam room
    3. Massage
    4. Sauna
    5. Hot tub
    Property amenities
    1. Business centre
    2. Café
    3. Arcade/Video games
    4. Entrance hall/lobby
    5. Express check-in
    6. Lift
    7. Gym
    8. Parking
    9. Terrace
    10. Porter service
    11. Pets allowed
    12. Hotel bar
    13. Outdoor swimming pool
    14. Hotel safe
    15. Conference rooms
    16. Non-smoking rooms
    17. PC with internet
    18. Restaurant
    19. 24-hour reception
    20. On-site boutique shopping
    21. Snack bar
    22. Deck chairs
    23. Towels at the pool
    24. Spa
    25. WiFi in public areas
    26. 24-hour room service
    27. Fax/Modem access
    28. Car hire
    29. Concierge
    30. Airport shuttle
    31. Free WiFi (public areas)
    32. Valet parking
    33. Infinity pool
    34. Pool
    35. Luggage storage
    36. Multilingual staff
    37. Free WiFi
    38. Breakfast
    39. Kids' pool
    40. Hand sanitizer provided
    41. Safe distance
    42. Response protocol
    43. Online check-in/check-out
    44. New safety protocols
    For children
    1. Cot
    2. Kids stay for free
    Accessibility
    1. Wheelchair accessible
    2. Accessible hotel
    3. Accessible bathroom
    4. Accessible parking
    5. In-room accessibility
    Room amenities
    1. Balcony
    2. Ironing board
    3. Openable windows
    4. Television
    5. Hairdryer
    6. Electric kettle
    7. Air conditioning
    8. Pay-TV
    9. Desk
    10. Sitting area
    11. Telephone
    12. Safe
    13. Cable TV
    14. WiFi
    15. Free WiFi (rooms)
    16. Coffee machine
    Sports facilities
    1. Fitness
    2. Indoor tennis court
    Food and beverage
    1. Diabetic food

    Arrival / Departure

    1. Check in: 15:00

    Contact

    200 Convention Boulevard,  00907,  San Juan,  Puerto Rico
    Telephone: +1(787)9933500 | Fax: +1(787)9933505 | 

    Frequently Asked Questions about Sheraton Puerto Rico Resort & Casino

    • Is there a pool area at Sheraton Puerto Rico Resort & Casino?

      Yes, Sheraton Puerto Rico Resort & Casino offers 2 pool areas.

    • Are pets allowed at Sheraton Puerto Rico Resort & Casino?

      Yes, Sheraton Puerto Rico Resort & Casino has a pet policy that may vary based on the room type or availability. Please check with the hotel directly to learn about their pet policy.

    • Is parking available at Sheraton Puerto Rico Resort & Casino?

      Yes, Sheraton Puerto Rico Resort & Casino provides Parking, Accessible parking for guests.

    • Where is Sheraton Puerto Rico Resort & Casino located?

      Sheraton Puerto Rico Resort & Casino is located in 200 Convention Boulevard, 00907, San Juan, Puerto Rico.

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