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    Hotel Sheraton Puerto Rico Resort & Casino (San Juan, Puerto Rico)

    Hotel Sheraton Puerto Rico Resort & Casino (San Juan, Puerto Rico)

    About Sheraton Puerto Rico Resort & Casino

    Top amenities

    • WiFi in lobby
    • Free WiFi
    • Pool
    • Spa
    • Parking
    • Pets
    • A/C
    • Restaurant
    • Hotel bar
    • Gym

    Rating overview

    8.7
    trivago Rating Index® based on 11026  reviews from:
    • Hotels.com(8.6/10),
    • Agoda(8.1/10)
    • LocationFair  7.3 / 10
    • RoomsVery good  8.3 / 10
    • ServiceGood  7.7 / 10

    Positive Reviews

    positive:

    Friendly, hospitable service

    Almost every reviewer mentions the exceptional service they experienced at this hotel. Staff are credited with being efficient, welcoming and knowledgeable about the surrounding area. Several guests say the service was a highlight of their stay.

    positive:

    Excellent facilities

    Many past guests of this hotel particularly enjoyed the pool area, saying the pool itself was clean, relaxing and an ideal temperature. According to reports, the view from this part of the hotel - and from rooms with windows facing the same way - is very picturesque. Guests also comment on the fitness center and casino, saying it was great to have access to these facilities.

    positive:

    Spacious, well laid-out rooms

    The majority of guests were very pleased with their room. Comments range from compliments on the décor and layout to the ample amount of space and inclusion of useful amenities. According to reports, the standard of cleanliness here is high.


    Negative Reviews

    negative:

    Breakfast and parking not included

    The fact that breakfast and parking come at an additional cost was unwelcome for some guests, who were either unaware of this when booking, or found the extra charge too high.

    negative:

    A pricey option

    Several reviewers say they felt the hotel was too expensive. Most of those guests enjoyed their stay, but some say the value for money was very poor.

    negative:

    Reception can be very busy

    A surprising number of reviewers say they waited longer than they would have liked at reception when checking in or simply bringing queries to the staff. A few say they found staff to be unpleasant and rude, though these reports are rare.


    All amenities

    Wellness / Spa
    1. Beauty salon
    2. Steam room
    3. Massage
    4. Sauna
    5. Hot tub
    Property amenities
    1. Business centre
    2. Café
    3. Arcade/Video games
    4. Entrance hall/lobby
    5. Express check-in
    6. Lift
    7. Gym
    8. Hairdresser
    9. Parking
    10. Terrace
    11. Porter service
    12. Pets allowed
    13. Hotel bar
    14. Outdoor swimming pool
    15. Hotel safe
    16. Conference rooms
    17. Non-smoking rooms
    18. PC with internet
    19. Casino in the hotel
    20. Restaurant
    21. 24-hour reception
    22. On-site boutique shopping
    23. Snack bar
    24. Deck chairs
    25. Towels at the pool
    26. Laundry service
    27. Spa
    28. WiFi in public areas
    29. Room service
    30. 24-hour room service
    31. Fax/Modem access
    32. Car hire
    33. Concierge
    34. Airport shuttle
    35. Free WiFi (public areas)
    36. ATM
    37. Valet parking
    38. Infinity pool
    39. Pool
    40. Luggage storage
    41. Multilingual staff
    42. Free WiFi
    43. Breakfast
    44. Kids' pool
    45. Hand sanitizer provided
    46. Safe distance
    47. Response protocol
    48. Online check-in/check-out
    49. New safety protocols
    For children
    1. Cot
    2. Childcare
    3. Kids stay for free
    Accessibility
    1. Wheelchair accessible
    2. Accessible hotel
    3. Accessible bathroom
    4. Accessible parking
    5. In-room accessibility
    Room amenities
    1. Balcony
    2. Ironing board
    3. Openable windows
    4. Television
    5. Hairdryer
    6. Electric kettle
    7. Air conditioning
    8. Pay-TV
    9. Desk
    10. Sitting area
    11. Telephone
    12. Safe
    13. Cable TV
    14. WiFi
    15. Free WiFi (rooms)
    16. Coffee machine
    Sports facilities
    1. Fitness
    2. Indoor tennis court
    Food and beverage
    1. Diabetic food

    Arrival / Departure

    1. Check in: 15:00

    Contact

    200 Convention Boulevard,  00907,  San Juan,  Puerto Rico
    Telephone: +1(787)9933500 | Fax: +1(787)9933505 | 

    Frequently Asked Questions about Sheraton Puerto Rico Resort & Casino

    • Is there a pool area at Sheraton Puerto Rico Resort & Casino?

      Yes, Sheraton Puerto Rico Resort & Casino offers 2 pool areas.

    • Are pets allowed at Sheraton Puerto Rico Resort & Casino?

      Yes, Sheraton Puerto Rico Resort & Casino has a pet policy that may vary based on the room type or availability. Please check with the hotel directly to learn about their pet policy.

    • Is parking available at Sheraton Puerto Rico Resort & Casino?

      Yes, Sheraton Puerto Rico Resort & Casino provides Parking, Accessible parking for guests.

    • Where is Sheraton Puerto Rico Resort & Casino located?

      Sheraton Puerto Rico Resort & Casino is located in 200 Convention Boulevard, 00907, San Juan, Puerto Rico.

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