About Sheraton Puerto Rico Resort & Casino
Sheraton Puerto Rico & Casino offers spectacular views facing the Bay of San Juan, and is adjacent to the Convention Center. This four diamond hotel features three on-site restaurants, a casino with 500 slots and 16 table games, and a spa.
Rooms at Sheraton Puerto Rico & Casino feature floor-to-ceiling windows, a flat-screen TV, workspace including a large desk, and signature Sheraton Sweet Sleeper beds.
The hotel features a 24-hour fitness studio, space for meetings and events, free wireless internet access in public areas, laundry services, 24-hour security and babysitting services.
There are three dining venues in the hotel: modern cuisine at Choices, drinks and snacks at District Bar, and meals, snacks and drinks with a view at the Pool Bar & Grille. A complimentary breakfast buffet is served daily in the Club Lounge.
Historic Old St Juan is minutes from the hotel, as is the international airport.
Positive Reviews
positive:
Friendly, hospitable service
Almost every reviewer mentions the exceptional service they experienced at this hotel. Staff are credited with being efficient, welcoming and knowledgeable about the surrounding area. Several guests say the service was a highlight of their stay.
positive:
Excellent facilities
Many past guests of this hotel particularly enjoyed the pool area, saying the pool itself was clean, relaxing and an ideal temperature. According to reports, the view from this part of the hotel - and from rooms with windows facing the same way - is very picturesque. Guests also comment on the fitness center and casino, saying it was great to have access to these facilities.
positive:
Spacious, well laid-out rooms
The majority of guests were very pleased with their room. Comments range from compliments on the décor and layout to the ample amount of space and inclusion of useful amenities. According to reports, the standard of cleanliness here is high.
Negative Reviews
negative:
Breakfast and parking not included
The fact that breakfast and parking come at an additional cost was unwelcome for some guests, who were either unaware of this when booking, or found the extra charge too high.
negative:
A pricey option
Several reviewers say they felt the hotel was too expensive. Most of those guests enjoyed their stay, but some say the value for money was very poor.
negative:
Reception can be very busy
A surprising number of reviewers say they waited longer than they would have liked at reception when checking in or simply bringing queries to the staff. A few say they found staff to be unpleasant and rude, though these reports are rare.