Positive Reviews
positive:
Unbeatable Location.
Guests rave about the hotel's location in Sydney's Central Business District, Pitt Street Mall, The Rocks, and the Opera House all within an easy stroll. Getting to Circular Quay on foot is particularly enjoyable, as the route is through Hyde Park and the
positive:
Spacious rooms with a view.
Guests rave about the clean, spacious rooms and in particular the soft yet supportive beds, which are topped with plenty of pillows and outfitted with crisp white linens. The bathrooms are spacious, with separate bathtubs and walk-in showers. The complime
positive:
Friendly, professional staff.
Most guests give the front desk staff rave reviews for their personable and professional customer service, noting that they are happy to answer questions and accommodate special requests. Several guests were delighted to find that the reception staff prov
Negative Reviews
negative:
A few weak links in the staff...
Though most guests are pleased with the service, a smaller group found some members to be professional but not particularly warm, or else unprofessional.
negative:
All rooms are not created equal...
Guests on the park side tend to find the rooms spacious, while guests who stay on the "city side" often find the views uninspiring and the rooms a bit small or dark.
negative:
Just part of the crowd...
A few guests in Club level rooms were dismayed to find the Club Lounge too crowded for an enjoyable breakfast or happy hour.