Positive Reviews
positive:
Great facilities for water sports
Many guests love the two-level freshwater pool, and appreciate that the use of snorkeling gear, sailboats, and windsurfers is complimentary. Others add that the dive center offers scuba diving lessons and excursions, as wall as certificate courses, and love that kayaking, parasailing, and motor boating are all available on-site.
positive:
Family-friendly amenities
Several guests comment that babysitting and daycare services are available in-suite and appreciate that there is adult supervision in the children's pool area. Others add that extra cribs and mattresses are available on request, and mention that young children stay free, and that the sporting events provide an opportunity for the whole family to enjoy together.
positive:
Top-class personalized service
Many guests appreciate that the staff are well-trained and extremely courteous. Others add that massage services are available in-suite, and appreciate that housekeeping do a thorough job when cleaning the suite.
Negative Reviews
negative:
Poor mobile phone reception
Some guests comment that mobile phone service is patchy and mention that service is often down for long periods of time. Others add that the lack of connectivity provided a good opportunity to explore the island and meet new people.
negative:
Wi-Fi is not free
A handful of guests note that in-suite Wi-Fi is only available for an extra charge and comment that there is no Wi-Fi signal in public areas. Others add that the charges are nominal, and the Internet speed is good.
negative:
Parking spots are not paved
A handful of guests comment that parking spots are not paved, and note that it can be a challenge for senior citizens and the disabled. Others add that it can be difficult traversing the parking area at night and suggest packing a flashlight.