Hotel Santa Lucia Boutique Spa (Bogotá, Colombia)

Guests were happy staying at the hotel having a mindset that their needs will be catered to. This was made possible by the caring, amiable and hospitable staff that went the extra mile to make sure guests get their money's worth. This made guests to feel more comfortable reaching out to the staff for their needs

The hotel is centrally located in the tourist district and within a few minutes' walk of various attraction and major historical places of interest. Guests interested in outdoor adventures and sightseeing will be delighted as many attractions are easily reachable from the hotel.

The hotel's Wi-Fi signal was good enough to reach all areas of your property. The speeds were very desirable and business travellers and holidaymakers alike connected to the network without a hitch. Cases of downtime were rare as the Wi-Fi was steady and guests could comfortably use the internet to connect with friends and family.

Guests were of the feeling that the rooms had very thin walls. It was easy to hear loud conversations coming from other rooms especially at night hours. Noise from the street was also a concern. Guests felt that the rooms need a better soundproofing system.

Very few members of staff spoke English well and confidently. Guests had difficulty communicating with them and saw this as a huge drawback when it came to communicating with the staff.

Apart from a few individual cases, majority of the guests did not experience negative situations during their stay.