Positive Reviews
positive:
Relaxing spa
Many guests love the Ludic Pool and Jacuzzi, and say that the therapeutic showers offer varying degrees of pressure and temperature. Others add that the spa features a flotarium with epsom salts, and simulates the density of the Dead Sea, and mention that the health club offers relaxing massages, therapeutic foot baths and a beauty salon.
positive:
Fine dining experience
Several guests appreciate that coffee, cocktails and light fare are served in the lounge, and love that there is live music and plenty of seating space. Others add that the VIP lounge provides complimentary snacks and has a bar, and mention that the on-site restaurant serves a delectable variety of Colombian and international dishes prepared with fresh ingredients.
positive:
Superb business centre
Many guests mention that the business centre has five meeting rooms, with the capacity to host up to 600 participants. Others add that a dedicated event coordinator provides a range of services, and appreciate that the the Internet connection has options for private and secure networks.
Negative Reviews
negative:
Inconsistent airport shuttle
Some guests comment that the shuttle does not run on schedule, and dislike that the appropriate airport terminals are not on the route. Others add that the waiting time at the airport is long.
negative:
Noisy and uncomfortable rooms
A handful of guests note that there is a lot of noise of chatter in the hallways, and dislike that the sounds are audible in the rooms. Others add that the beds are uncomfortable, and say that the air conditioning units are noisy and take a long time to cool the rooms.
negative:
Poor front desk service
Some guests note that the front desk staff is inexperienced, and dislike that the check-in process is lengthy and cumbersome. Others add that several members of staff are not fluent in English.