Hotel Riu Palace Riviera Maya - All Inclusive (Playa del Carmen, Mexico)

The staff at this hotel work around the clock to ensure that the services offered are second to none. Communal areas and rooms are kept clean and hospitality/front desk staff consistently go over and above to ensure that guests have an exceptional experience on their vacation.

Guests love the location of this hotel, just a stone's throw form the center of Playacar. The majority of those who have stayed here feel that it's a great benefit being able to use some facilities of other Riu hotels in the area.

The Wi-Fi service at this hotel gets great feedback from guests. A strong signal that rarely disconnects, the Wi-Fi is accessible from all rooms, communal areas and even the beach!

Some guests have remarked the the hotel would benefit from a slight renovation, as bedrooms in particular are looking slightly outdated and mattresses reported as being quite worn. Generally speaking, this didn't detract from guests' overall experience.

As with many Mexican/Caribbean resorts, the beach quite often suffers from a large amount of seaweed being washed up on the shore. This is not the hotel's fault, and staff work hard to clear the beach however it's worth noting that sometimes swimming in the ocean is not always possible.

A handful of guests have pointed out that the swimming pool is in need of some TLC, with a few stains noted as well as a couple of missing tiles which could potentially be sharp on your feet.