Hotel Prince Seoul (Seoul, South Korea)

The staff were found to be friendly and helpful for guests. They spoke good English and helped guests with information of the area. They would lend umbrellas when it was raining for instance which brought a personal touch to their service.

The rooms were found to be clean and tidy by guests. They were happy to have the housekeeping do a good job of keeping this standard. The rooms had nice flat-screens, with good soundproofing and working bathroom facilities.

Guests had what they needed for a visit to the city within walking distance. The taxi, bus and metro stations were walking distance, while the shopping area was across the road. Various eateries and bars were also close by. Guests were a 15-minute walk from Namsan Tower.

Guests felt the beds and pillows were not of very good quality. They were hoping to have good pillows to sleep on but they were uncomfortable. The mattresses were also too hard for their taste. There were no extra pillows available.

Guests felt the hotel was in need of renovation. The look from within was not very appetizing to them, and it would have been nice to see some modern touches.

The air conditioning and the heater only had an on and off setting which made it uncomfortable for guests. They wanted to be able to adjust the temperature to their tastes. The air conditioning or heater made the rooms feel either stuffy or too cold.