Lotte Hotel Seoul (Seoul, South Korea)

Guests say the staff at Lotte Hotel Seoul is professional, welcoming and very helpful. The concierge service, especially, is top notch. Having great knowledge of the area, they will gladly familiarize you with the city, give great directions and add in lots of tips for places to visit.

Lotte Hotel Seoul has a great city location. Guests enjoyed being within walking distance to dining, shopping and sightseeing, palaces included. The metro is conveniently linked to the hotel, making getting around the city a breeze.

The hotel has amazing facilities and offers lots of useful amenities. Guests especially enjoyed the indoor golf driving range, the fitness center and the pool area. For convenience, you can rent a camera and cell phone at no charge while staying at the hotel.

Although most guests had no problem, a few mentioned having trouble with the air conditioner in their rooms. Guests thought it didn't work well enough. In addition, the ventilation is poor in some rooms, so it can feel stuffy at times.

Some of the standard rooms and bathrooms were too small for many guests' preferences. If you are travelling with a lot of luggage or as a couple, you may feel a bit cramped. There are many room options available, however, with various layouts and area.

Housekeeping can be forgetful at times, resulting in sub-par cleaning and service. Guests have complained about towels and other items not being replenished after their cleaning. Several guests also mentioned not having their requests fulfilled, and having to call housekeeping to remind them.