Positive Reviews
positive:
Handy Perth central business district location
Lots of visitors found the location to be just right whether for business or leisure. Set in Perth's central business district, the hotel is close to riverside parks and just 15-minutes' walk from the city center's main shopping and entertainment areas.
positive:
Good standard of service
There were plenty of accounts describing the staff as helpful, professional and welcoming. Many guests also felt the rooms were cleaned to a good standard as part of the daily housekeeping.
positive:
Hearty breakfast and good food
Starting the day with a varied breakfast including seasonal and continental buffet options was a popular choice for many reviewers. Lunch and dinner won praise as well; some guests said the Italian dishes were the best they had tasted outside Italy.
Negative Reviews
negative:
Free Wi-Fi not provided in rooms
One frustration guests often mentioned was the lack of free Wi-Fi in rooms, although it is provided in public areas. Wired Internet access is available in rooms, but some guests found this inconvenient.
negative:
Mixed feelings over value for money
High end hotels in Perth are rarely unoccupied so, depending on demand, rates can be on the high side. Therefore, one recurring negative comment from guests was that the hotel didn't represent great value for money. Some guests staying on a room only basis felt charges for extras such as in-room Internet access, room service, parking and breakfast were pricey.
negative:
Lacking "WOW" factor
A few reviewers remarked that while they had a comfortable stay the hotel lacked some of the wow factor of other 5-star hotels they had visited. There were accounts of tired-looking bathrooms, worn furnishings and dated 1980s or 1990s decor in places. A phased refurbishment program is ongoing.