Hotel Pan Pacific Hanoi (Hanoi, Vietnam)

For visitors to Hanoi who want to be by the lake, they mentioned that this hotel has some wonderful views of the water. Plus, for people looking to be around the old quarters, this hotel is conveniently located. Visitors added that it's within walking distance of the tourist area and not too expensive to travel by taxi.

Along with being rather tidy, visitors also remarked that the guestrooms here are actually quite large. Because of this, they found the accommodations to be rather comfortable and appealing. Furthermore, the beds also received high marks for their level of comfort.

Visitors enjoyed having a place where they can eat and drink without having to travel very far. Others mentioned that they enjoyed the swimming pool because they found it relaxing.

Guests cited that they did have some issues with features within their guestroom. They mentioned problems such as toilets that didn't function properly. Others mentioned that the bathrooms seem a bit worn or the air-conditioners won't cool properly. In short, guests mentioned it's not quite a five-star hotel because of various odds and ends such as these.

Visitors remarked that sometimes communicating with the staff here can be difficult. This was particularly true for those who were English speakers. Furthermore, according to travellers, the staff can sometimes come off as being rude or indifferent, which guests found frustrating.

So far, no recent negative opinion has been expressed by guests about this hotel.