Hotel Sofitel Legend Metropole Hanoi (Hanoi, Vietnam)

Sofitel Legend Metropole Hanoi is truly historic hotel that features a perfect mix of classic and modern designs giving it an authentic appeal. The hotel's reception is as modern as they come while the rooms have a rustic charm around them complete with relics of a bygone era.

The hotel is very welcoming to young children, and even provides them with mini-robes and slippers in the rooms. The hotel staff also goes to great lengths to make small kids feel comfortable during meal times.

The staff here is very professional and friendly. The staff is very attentive and rarely misses any details when serving guests. The 24-hour room service is very professional as well, and comes in real handy during those late nights.

In keeping with its Vietnamese roots, Sofitel Legend Metropole Hanoi holds cultural events such as traditional dances from time to time. Some of these involve dancers adorned in traditional regalia such as monkey headgears. Some guests, especially animal lovers, feel offended by this practice.

Some guests have reported that the hotel's service is less-than-exceptional on certain days such as on Sundays.

Some guests have complained that the hotel's customer service can be very slow when responding to pre-arrival emails or when handling things like cancellations. Others have reported that they found the hotel's no-refund policy on cancellations disingenuous.