Hotel Ngoc Mai (Hanoi, Vietnam)

Reviewers speak very highly of the staff at this guesthouse as they are always to jump up and help you if you need anything. They love to offer ideas and inspiration for what you can do in the lively Buon Ma Thuot Market, just minutes away from the property._x000D_ They are warm and inviting and you can't help but feel like one of the family while_x000D_ staying here.

Travellers repeatedly say that the price_x000D_ of this guesthouse is budget-friendly compared to other hotels in the_x000D_ area. The rooms are cleaned to perfection daily and there are no dust mites creeping around.

This_x000D_ guesthouse has a hot-spot location in Hanoi. Travellers were pleasantly surprised when they discovered that the guesthouse is located smack in the centre of town_x000D_ and right beside the roundabout. Transit options are minutes away and many_x000D_ traditional restaurant and lively nightlife venues can be reached on foot.

Many travellers mention that the breakfast service is so basic with only a few bland menu items like cereal and toast to choose from. Many left to find breakfast elsewhere because this service at this_x000D_ hotel is not up to par.

Guests have had their share of negative comments about the _x000D_renovations that are necessary as when they stayed here, the place appeared to be falling apart. Travellers state that the rooms look tired and mention that all they need is a fresh new design to liven them up.

There have been many complaints about the uncomfortable spring-popping, back-aching beds. There is no way you're going to be able to have a good night's sleep at this hotel until they purchase new beds.