Positive Reviews
positive:
Sumptuous breakfast starts your day right
You are offered many varieties of food for breakfast. Most of them are changed each day, which is unusual, given that the food is free. The dishes are cooked to perfection and the taste lingers in your mouth. Moreover, the nice attitude of the staff makes the meal more satisfying.
positive:
Ideal for group tours
Having a special event for your company or family in this hotel will be a delightful experience, thanks to the organized staff. Checking-in can be completed in no time. The bags are instantly delivered to your room and picked up before checking out. Moreover, the manager checks on your situation each day.
positive:
Peaceful atmosphere is maintained
Hampton Inn Omaha West-Lakeside serves as a regular venue of banquets and seminars. However, the management strongly imposes policies so these events won't disturb you. Moreover, the security team quickly responds to conflicts that might disturb your sleep.
Negative Reviews
negative:
Some staffs are not very knowledgeable
Some of the employees cannot clearly answer guests' questions about the hotel and the immediate area at times. The management needs to train them more. However, most of them come back to you after they seek answers, and genuinely apologized.
negative:
In-room facilities are quite dusty
Some of the tables, chairs, and carpets have a lot of dust on them. You are encouraged to wear slippers all of the time. If you have allergies, ask the staff to closely clean the said amenities.
negative:
Broken air conditioners with leaks
Guests complained that some air conditioners have minor leaks and slow mechanisms. Therefore, you are encouraged to ask for extra mats. If the technician does not arrive quickly when you experience this, better ask for a room transfer. The staff will grant your request as long as the hotel is not fully booked.