Positive Reviews
positive:
Amenities and public areas are refurbished
If you have stayed at this property in the past three years, you can clearly see the developments made. The amenities are upgraded and the common areas are refurbished. Furthermore, many members of the staff remain and even recognize guests, which clearly show their unparalleled service.
positive:
Meal experience is excellent
The servers during breakfast cannot be more courteous. The food is served early which is good news for those who wish to leave early. Moreover, the hotel throws in a delicious evening meal four times a week.
positive:
Reasonable rates ensure great value for money
Hawthorn Suites by Wyndham Omaha - Old Mill's short distance to various points if interest lets you cut on transportation costs. Each room has a clean kitchen with appliances and utensils you need to prepare your own meals. This enables you to save money from eating out.
Negative Reviews
negative:
Issues with cleanliness
Some of the air vents have dust. There were pieces of trash in the drawers or under the tables. Some bed sheets look extremely clean at first, but after looking under them, there are strands of hair. If you find any dirt in the mentioned areas, the staff will clean them as soon as possible.
negative:
Insects are found in the rooms
There were a few small spiders in the bathrooms. Guests also encountered some bed bugs, but they are already dead. However, the staff is efficient in getting rid of them and spraying repellants.
negative:
Limited supply of towels and toiletries
You are given towels only once during your entire stay. They are not that thick. The toiletries usually last for about two or three days. Thus, you are advised to bring your own towels and buy toiletries at shops near the property if you will have a long stay.