Hotel manorhaus RUTHIN - manorhaus collection (Ruthin, United Kingdom)

The staff at Manorhaus go out of their way to ensure that guests are enjoying their stay. They are welcoming and provide a quick check-in, they show guests around the hotel, they are always smiling and offering suggestions on things to do in the area and nothing is too much for them when it comes to the comfort and enjoyment of their guests.

Guests reported that the rooms at this hotel are spotless and cleaned regularly. Also reported was comfortable beds and furnishings, tasteful and stylish decor, excellent amenities and large bathrooms with lots of water pressure and hot water in the showers.

The breakfast served each morning is delicious and plentiful with much to choose from. Guests also reported that the service is quick and friendly and the meals are very well-presented.

Some guests reported that the atmosphere at Manorhaus is cold due to unfriendly staff who don't seem to care about the well-being of their guests. Some staff members are abrupt with guests and no one seems to want to go out of their way to accommodate guests or help out when needed. Guests also reported that they felt like they were interrupting staff when they approached them.

The guest rooms are quite small and tend to get cold at night. Also reported was uncomfortable beds, dated decor and furnishings, internet that doesn't work, small bathrooms with little water pressure in the showers, a lack of hot water, broken utilities and lots of dust.

The meals served at the restaurant are of poor-quality with burnt and undercooked items that are too-heavily seasoned. Guests also reported that there isn't much to choose from and the dining room is uncomfortably cold.