Positive Reviews
positive:
Pleasant room despite outdated furnishings.
Guests of the Red Roof Knoxville Central were well-pleased with the clean and comfortable rooms available. However, some did complain that the decor was a little tasteless. A few renovations and updates could get rid of this problem.
positive:
Lovely staff receive praise.
It has been reported that the friendly staff are more than helpful and try to answer all of your questions. They are attentive and make you feel at home. Guests of Red Roof Knoxville Central say the check-in process is highly efficient.
positive:
A convenient location wins over guests.
Multiple guests of the hotel were satisfied with the amenities and services in the immediate surroundings. You do not have to worry about long distance commuting as everything you need is within the peaceful and quiet area. Guests enjoyed nearby leisure and sports activities in the surrounds.
Negative Reviews
negative:
Bathroom drainage not on par.
Guests were unimpressed with faulty drainage within the bathrooms. Some reported finding hair in the bathtub on arrival and others mentioned this issue resulted in unpleasant odors filling up the bathroom.
negative:
Irregular maintenance takes away from stay.
Many guests were horrified by the state of the facility in some areas. Mouldy ceilings, leaking aircon and ripped wallpaper are a few of the complaints heard from guests . The old carpets were stained, faded and suffered neglect due to irregular maintenance and vacuuming. However, regular maintenance will solve this.
negative:
No fresh linen a let down.
Guests expected frequent, clean linen changes each morning. However, the Inn lacked a fresh environment. Some complained about beds being a little too hard, while some said the pillows are too big.