Positive Reviews
positive:
Warm and accommodating customer service
According to most past guests, the customer service provided was one of the main highlights during their time at the Kelly Inn Bismarck. The personnel working at the hotel are all said to be friendly and helpful.
positive:
Convenient location to explore Bismarck
The hotel's position in Bismarck has been ideal for the vast majority of previous visitors. With shops, restaurants and attractions like the North Dakota Heritage Center and State Capitol Building all being a short walk away, the accommodation is in a prime position to explore the city.
positive:
Very comfortable beds
Whilst the rooms at the Kelly Inn Bismarck have been praised overall for the most part, special attention has been given to the beds by many former guests. Newly changed, the beds are considered really comfortable and relaxing.
Negative Reviews
negative:
Hotel showing its age
Whilst the Kelly Inn Bismarck is currently renovating its rooms and has recently utilized new beds, some past visitors have still bemoaned the supposedly dated nature of the hotel. With that said, despite being outdated, the accommodation is apparently well-maintained for the most part.
negative:
Substandard soundproofing
Noise has proved to be problematic for previous guests staying at the hotel. This negative issue is generally attributed to the apparent lackluster soundproofing, which can result in external noise filtering through into the rooms.
negative:
Difficult to control temperature
A number of former visitors have claimed that it can be difficult to control the temperature in the rooms at the Kelly Inn Bismarck, which means the accommodations can either be too hot or cold depending on the time of year. Furthermore, the hallways of the hotel can reportedly get very chilly in the winter months.