Positive Reviews
positive:
Kids will love the water park.
If you're looking for a hotel where the kids can let loose and have fun, the water park at this hotel is a winning feature. Guests say that it's a great facility that their children love, and there are areas for all ages, from tots to teens. With games rooms as well, they won't be bored for a minute.
positive:
Shopping and dining opportunities abound.
The hotel is located right beside the Kirkwood Shopping Mall, which has over 90 big-name stores - a veritable retail paradise. Plus, if you get bored with eating at the hotel's restaurant, there are plenty of dining choices here, all just a few steps away from the hotel.
positive:
Comfy accommodation for families.
Even if you're family includes furry friends, you'll be welcome at this pet-friendly hotel. Many rooms offer spacious, family accommodation with multiple beds, so you can keep everyone together and save money, leaving you with more to spend on fun activities in Bismarck.
Negative Reviews
negative:
No free breakfast.
Unfortunately, while breakfast is offered onsite, it comes at a surcharge, to the discontent of many guests, used to free breakfasts at hotels of a similar standard and price. It's worth factoring in the cost of breakfast with your trip, so that you're not disappointed on arrival.
negative:
The service is so-so.
While many guests comment on the friendly attitude of staff, it doesn't always seem to be the most efficient operation - particuarly at busy periods, some guests comment on the fact that the front desk seems understaffed or the staff under-trained, leading to delays and the occasional mix-up.
negative:
The rooms are a bit dark and dated.
While the rooms are generally comfortable and suitable for guests' needs, they are a bit dated, with peeling paint, worn carpets, or air conditioning units which no longer function at their best. Some guests have also commented on the fact that some of the rooms seem very dark, with little natural light.