Hotel Hyatt House Colorado Springs Airport (Colorado Springs, USA)

Many guests choose the hotel for its location within just a few miles of the airport. Though the hotel does offer a shuttle, travellers recommend renting a car, as the service is a bit sporadic and there are no restaurants within walking distance. There are many places to eat and a movie theatre within a short drive, though, and the hotel is also convenient to the air force bases.

Staff often single out a particular team member at reception for her kind, welcoming manner and professional customer service. Compliments also go to the chef; guests ar pleased to find both hot and cold dishes available at breakfast. The evening reception is a nice plus, too.

The one-bedroom and two-bedroom layouts work well for families and groups, who generally find the arrangement more comfortable (and more economical) than booking separate, traditional rooms without the added benefits of the kitchenette and sitting area.

Non-smoking guests are generally dismayed to find the hotel offers smoking rooms, and it seems the odour travels through the ventilation system into their non-smoking rooms.

Recent travellers often comment that the hotel is ready for some renovations, noting worn-out carpet, stained furnishings, and plumbing troubles. The grounds and pool are also frequently in need of some TLC.

The maintenance and housekeeping departments may be stretched too thin, as guests report slow, indifferent, or even impolite responses to reported room maintenance issues and inconsistent towel service.