Positive Reviews
positive:
Handy roadside location
Guests appreciated the location of this property beside Historic Route 66 and just a short drive from Interstate 40 and US Route 89. It reportedly enabled easy access to downtown for attractions, dining, shopping and public transport links. Moreover, there were more shopping and dining options nearby plus the added convenience of a diner on-site. Visitors in town to explore the great outdoors and natural wonders of northern Arizona loved the easy access to the Grand Canyon, Meteor Crater and ski resorts.
positive:
Clean and comfortable rooms at affordable rates
Many travelers had praise for the rooms, which were often described as being sufficiently spacious, clean and comfortable for a shorter stay. Guests liked the way some rooms had pleasant views and also praised the spacious bathrooms, good range of amenities and modern touches like flat-screen TVs. The competitive room rates appealed to budget-conscious travelers, who also liked perks such as the ample free parking and free complimentary breakfast.
positive:
Praise for customer service
Reviewers were largely impressed with the customer service, often describing personnel as friendly, helpful and professional.
Negative Reviews
negative:
Some cleanliness and maintenance issues
There were occasional reports of accumulations of dust and hair, stained bedding and bathroom mold in certain rooms. Occasional maintenance issues attracted some criticism too. There were reports of an unreliable hot water supply, tired-looking furniture and ineffective heating in some rooms.
negative:
Claims of unreliable Wi-Fi
Reviewers appreciated the free Wi-Fi access, although some users were let down by occasionally sluggish network speeds and limited bandwidth.
negative:
Nuisance noises and smells
This property proved too noisy for some light sleepers who were bothered by occasional traffic noise and the sound of trains passing along tracks in front of the property at night. Moreover, there were some reports of musty smells in certain rooms.