Positive Reviews
positive:
Friendly, accommodating staff..
The front desk and housekeeping staff frequently receive rave reviews for their personable and professional customer service. Guests often comment that maintenance issues are resolved promptly, and that the staff is pleased to accommodate special requests and early check-ins whenever possible. Young families note that the staff is very kind and welcoming to their children and pets.
positive:
Clean, spacious rooms..
Most guests describe the rooms as spacious and sparkling clean, with comfortable beds and well equipped kitchens. Families and groups love the extra privacy and space of the two-bedroom suites, which also offer two bathrooms. The lobby and pool are also inviting, well kept spaces.
positive:
Quiet, convenient location..
Guests often note that the hotel is easy to find, just a few minutes off the Interstate. Downtown Providence is a 10-minute drive, and Newport is within 30 minutes. The hotel also offers a complimentary shuttle, which guests often use for lift to the airport or the neighborhood bars and restaurants.
Negative Reviews
negative:
Getting a little old..
The Homewood Suites by Hilton Providence-Warwick is an older building, and several guests describe the rooms as "tired" or "dated", noting many of the furnishings, carpet, drapery, and bathroom fixtures are ready for replacement.
negative:
Technical difficulties..
A few guests have noted that the free Wi-Fi is a little unreliable, and not always fast enough for streaming videos. Some also experienced noisy air conditioning, plumbing, or bathroom fans.
negative:
Breakfast is for early birds..
Some guests find the breakfast area a bit too chaotic or crowded. Others were disappointed to find the buffet items were not being restocked very promptly. Arriving early seems to ensure a better selection and a more relaxed experience.