Positive Reviews
positive:
Convenient Location for Conference Center
This hotel is in an excellent location if you are attending events at the Dunkin Center Sports Arena, the Conference Center as it is directly connected to both as well as a multi-level shopping and dining at the Providence Place Mall. This location puts you within walking distance to Brown University and Federal Hill. This is convenient for easy access to the Amtrak and bus station.
positive:
Comfortable Rooms Allow For Relaxing
Rooms are spacious, well-lit, and well-appointed with plenty of fresh towels, toiletries and bathrobes for extra comfort. The rooms are clean, the bathroom spacious, and the beds very comfortable. There plenty of extra outlets for charging personal devices.
positive:
Staff Are Ready to Assist You
The staff here are lovely providing professional and friendly service to every guest. They are truly customer service oriented and are willing to go above and beyond to make sure your stay is enjoyable.
Negative Reviews
negative:
Parking is Additional Charge
As with many city hotels, parking is not included in your daily room rate and is instead a daily charge. If you self-park you are charged a cheaper rate, but you will not have daily in and out privileges. Valet is a bit more expensive, but it allows you to come and go as you need. If at all possible you should avoid bringing a vehicle and use public transportation.
negative:
Can Be a Bit Noisy in the Rooms
The walls in this hotel seem to be paper thin and you are able to hear everything that is happening in the hallways and rooms nearby. If you are facing the street you are likely to hear a lot of traffic noises into the night. It would be wise to pack earplugs if you are a sensitive sleeper.
negative:
Room Temperature Hard to Control
The room temperature may prove to be an issue as the temperature in the room is hard to control. The air conditioning unit cannot be set below a certain temperature and it will automatically adjust to turn off after it reaches the target. This means the room can get pretty stuffy at times, especially at night.