Positive Reviews
positive:
Modern, comfortable hotel.
After a long road trip, or a busy day exploring Chattanooga, it's a joy to come back to a hotel that's quiet, spacious, and comfortable - and guests say that's exactly what this place offers. There's all-round good value for money, and in the larger suites, you can accommodate the whole family happily.
positive:
Satisfying hot breakfast to start the day.
Whether it's the thought of freshly-made pancakes and syrup that gets you licking your lips, or eggs and bacon which is your perfect breakfast, you'll love the free morning buffet served here. It's a cut above the average continental, plus there's free tea and coffee all day long, and free cookies.
positive:
Proximity to the interstate.
Guests rate the location of this hotel. It's ideal for road-trippers, since it's just off I-75, and when you arrive, tired and hungry, there's a great choice of restaurants in the local neighborhood, so you won't have to spend ages driving round to hunt somewhere out.
Negative Reviews
negative:
Some mattresses need replacing.
A few guests have complained about the comfort of the beds, reporting particular issues with mattresses that are old and sagging. The sofa bed mattresses in particular seem in need of replacing so that everyone can enjoy a comfortably night's sleep.
negative:
The pool is sometimes over-chlorinated.
The pool is a great feature, particularly if you're visiting with children, but some guests say that the water can be over-chlorinated at times, causing irritation and redness of the eyes. Other guests have found the pool to be too cold for enjoyable swimming, so it's not always the perfect leisure facility.
negative:
Some issues with card charges.
If you book this Holiday Inn Express Hotel & Suites through a third-party site, it's worth being aware that some guests have reported problems when it comes to checking out, where their card has been charged twice. It's worth making sure on check-in that your pre-payment has been registered.