Positive Reviews
positive:
Convenient to the Banff National Park
The location of this hotel is the subject of several positive reviews, especially considering this hotel's convenience in respect of the Banff National Park. This stunning site is not the only nearby attraction as Lake Louise Ski Area or Sunshine Village Ski & Snowboard Resort are just minutes away.
positive:
Exquisite mountain views
From the comfort of their rooms or from the outdoor whirlpool, guests have thoroughly enjoyed the exquisite views of the surrounding Canadian Rockies. These mountains offer breathtaking scenery and have added value to this property according to several guests.
positive:
Plenty positive reviews about guest rooms
Reviews indicate that guests love the rooms at this hotel. The size of rooms offer more than enough space and the features included are more than satisfactory. Guests have found the beds to be extremely comfortable and the amenities to always be in a good, working order.
Negative Reviews
negative:
On-site breakfast is not complimentary
Although this hotel offers guests a full-service on-site restaurant, guests have not been too pleased that they had to pay for every meal, particularly breakfast. Guests often suggest that for the price of staying at this hotel, breakfast should be included, for convenience and cost purposes.
negative:
On-site restaurant service is below par
Reviews indicate that the on-site dining facility at this hotel offers good food but is lacking in the service department. Guests are often left unattended for long periods, food takes a while to arrive at tables and customer service in general has a long way to go.
negative:
Noises can easily be heard from guest rooms
The noises created by other guests in nearby rooms or in public areas of this hotel can quite easily be heard in guest rooms as sound-proofing efforts by hotel management are obviously not very effective.