Positive Reviews
positive:
Excellent staff
Guests, regardless of when they arrived, some even at all hours throughout the night, have always been greeted with a warm and welcoming smile and wonderful service when visiting this hotel. The friendly staff and high level of customer service at the check in desk were said to set the tone for what was a fantastic stay at a delightful hotel.
positive:
Right next to the University of Georgia
This hotel, being located in Downtown area, is walking distance to most popular places of interest and is situated right next to the University of Georgia. Many reviews have been from visitors to the University and have boasted that if ones intention is to go to the University for whatever reason, a hotel more convenient than this will not be found.
positive:
More than enough bars and restaurants
On-site dining is offered by this hotel as well as room-service. However, should this not be adequate enough to satisfy you, a host of top-rated restaurants and bars are situated near this hotel and have been thoroughly appreciated by guests.
Negative Reviews
negative:
Not ageing gracefully
Certain renovations have been made in recent times but there have still been many guests commenting on the old nature of this hotel. The rooms were said to look 'tired' with worn-out towels and outdated decor.
negative:
Loud Air-conditioning
The complaints regarding the air-conditioning being loud were all from guests who rated this hotel highly. Therefore it's fair to say that this did not detract from the experience but the air-conditioning has received complaints that it can be rather loud.
negative:
House-keeping attention to detail lacking
Guests have complained about certain features in their room not being cleaned well. Particularly bathroom amenities. House-keeping applying a general attention to detail when it comes to cleanliness will go a long way and make a big difference to guests.