Hotel Hodelpa Nicolás de Ovando (Santo Domingo, Dominican Republic)

The 16th-century property was a huge hit with guests, who stated that the hotel is full of traditional charm while also being modern and comfortable. The grounds are nice and well-kept, and the common facilities like the pool and courtyard are scenic and relaxing.

The traditional appeal of the building was matched only by its location in Santo Domingo’s historic colonial quarter. The hotel is within walking distance of large number of great attractions for history-lovers along with many local shops and eateries.

The rooms were described as spacious and cozy, featuring modern comforts with traditional Spanish style. Reviewers appreciated the little European touches like in-room espresso machines, wide window sills, and wooden shutters.

Many guests found the gym to be small and inadequate for getting a good workout. Others said that some of the equipment was out of order, and that access is inconvenient due to needing an employee to let people into the gym.

A number of reviewers stated that the level of service at the hotel could be improved. People reported instances where certain employees were disinterested, moody, or inefficient, and that the staff should be more customer service-oriented.

Many visitors noted a lack of cleanliness in their rooms such as musty smells, mold, and dirty floors. Guests stated that they expected the cleaning staff of a 5-star establishment to do a more thorough job of tidying the suites.