Positive Reviews
positive:
Professional and friendly staff
Previous guests were more than satisfied with the customer service that the hotel offered. Whether you would like a speedy and friendly check-in or you want a safe and professional shuttle driver, you will find very quickly that you have come to the right place!
positive:
Great facilities and services
This hotel offers everything that you will need to have a successful stay in Wilkes-Barre. The heated indoor pool is perfect for kids, the breakfast buffet is copious, and the shuttle service is perfect for getting around to local attractions.
positive:
Very good location close to everything
The hotel is close to just about everything that you will need! Interstate 81 access is a minute away, the Mohegan Sun arena and casino are great nearby places for a fun night out, various options for shopping, and there are more than two dozen restaurant options within a five minutes drive from the hotel.
Negative Reviews
negative:
Some of the rooms may be smelly
While the majority of the hotel's guests had a lovely experience, others found that their rooms were either musky or smelled of stale cigarettes.
negative:
The air-conditioning system can be problematic
Some guests have mentioned that the climate control systems in their rooms were malfunctioning, however, if you contact the front desk, they will do whatever possible to correct the issue.
negative:
The walls are somewhat thin
Like some hotels, the walls can seem a bit thin, especially when you have overly active neighbors. However, most guests did not have a problem with the noises of the hotel and enjoyed a great night's sleep.