Hotel Hampton Inn & Suites Wilkes-Barre (Wilkes-Barre, USA)

Many guests note that the property looks new and well-maintained, and that the rooms are clean. They say that the housekeeping crew is doing an excellent job preparing rooms for new arrivals, and that bathrooms are pristine.

Most guests say that the location cannot be beaten for the price, noting that there are several restaurants and shopping areas in the vicinity. They note that popular ski-resorts are within driving distance of the property.

Many guests are happy with the recreational areas of the hotel, saying that the pool is clean and well-maintained, even though it is a bit on the small side. They also note that the fitness facilities are new, with a wide selection of exercise equipment available for use.

Most guests are satisfied with the employees, saying that many are willing to go that extra mile to satisfy the guests. Some guests have reservations about them though, noting that the check-in is slow and that the employees do not seem overly interested in dealing with minor issues that crop up during stay.

Few guests point out that slight difficulties with Internet access are to be expected. They note that the signal is usually good, but that the service disconnects without warning, and is not very reliable. They suggest using a personal data plan, and avoiding the hotel's Internet service during peak hours.

Several guests say that the food is good, and that the selection of food items is decent. They note, however, that there could be more fresh fruit options, and that the dining rooms is small and gets easily crowded.